Most people in today's workforce are experts in their own right. Whether it's mastering a complicated piece of software or managing a critical relationship, individuals have specific information, skills and knowledge that their managers- who are one step removed from the day-to-day work- often lack. As such, people must now work more independently of management, yet more interdependently with their peers.

This situation raises difficult issues of how to generate a sense of accountability and create organizational alignment among such semi-autonomous workers. The Accountability Alignment™ process described in this book is an attempt to address these issues, and to bring current management practices in line with this evolving reality.

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Accountability represents a promise and an obligation, both to managers and to the people they manage, to deliver specific, defined results.


Accountability is essential to the running of every efficient organization, showing that to operate from a position of accountability is to recognize that each individual stands at the centre of a circle of influence and should be willing to extend its boundaries in pursuit of results.


Providing practical solutions to the accountability crises currently affecting many organizations, the authors have succeeded in supplying not only a template for achieving agreements, but the inspiration to do so. Accountability is more than doing one's best, it is a force for empowerment for all managers or leaders who are keen to raise the goals set for their workforce.